Frequently Asked Questions
See what questions other customers are asking.
See FAQs
Will this allow me to reset my FPT engine's starter count?
Yes, this will allow 3 more restarts at full engine power after 30 minutes if no fault is detected the engine will function normally.
Can you program more than one machine while I have the tool?
Yes, but we charge an additional $99 per programming incident.
How much to get this tool next day air?
It is an additional $100 for next day air charges. We ship UPS, and most delivery area codes are guaranteed by 10:30 am.
Am I purchasing the entire kit as shown for this price?
No, this is a managed rental service you are paying for. We ship you the item, our technicians perform the repair, and we then ship it back to us. If you wish to purchase a kit such as this to keep, please contact our sales department at 888-241-5755 option 1.
What if the programming doesn't fix my equipment? Do I get a refund?
You will receive a full refund if you were advised to purchase this product by our Technical Support staff and in working with them, you are unable to perform the recommended feature. If you purchase this on your own volition and are unable to use the kit, you can receive a refund for the cost of the product minus the cost of shipping provided audit logs confirm no functions were performed.