A customer comes into your parts store with a damaged hose.

You have two choices.

Option 1 results in selling the customer what they asked for.

Option 2 results in selling the customer what they need to solve the problem the right way, the first time.

Check out this week's episode to find out more about how to provide the best service to your customers with cooling issues: https://heavydutypartsreport.com/help-customers-with-cooling-issues/

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